This website is operated by dr.dream. Throughout the site, the terms “we”, “us” and “our” refer to dr.dream who offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of dr.dream, our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable Singaporean and International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by dr.dream.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Basis of Sale and Service

dr.dream`s employees or agents are not authorised to make any representations concerning the Products unless confirmed by dr.dream in writing. In entering into this agreement, the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

No variation to this Agreement shall be binding unless agreed in writing between the authorised representatives of the Customer and dr.dream.

Sales literature, price lists and other documents issued by dr.dream in relation to the Products are subject to alteration without notice and do not constitute offers to sell the Products which are capable of acceptance.  An order placed by the Customer may not be withdrawn cancelled or altered prior to acceptance by dr.dream and no contract for the sale of the Products shall be binding on dr.dream unless dr.dream has issued a quotation which is expressed to be an offer to sell the products and services or has accepted an order placed by the Customer by whichever is the earlier of dr.dream`s written acceptance; delivery of the Products; or dr.dream`s invoice.

Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by dr.dream shall be subject to correction without any liability on the part of dr.dream .

The Products

The specification for the Products shall be those set out in dr.dream`s sales documentation unless varied expressly in the Customer’s order (if accepted by dr.dream ). The Products will only be supplied in the minimum units (or multiples) stated in dr.dream`s price list or in multiples of the sales or as specified. Orders received for quantities other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in catalogues, brochures, price lists or other documents issued by dr.dream are intended as a guide only and shall not be binding on dr.dream .

dr.dream reserves the right to make any changes in the specification of the Products which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Products are to be supplied to dr.dream`s specification, which do not materially affect their quality or performance.

No order which has been accepted by dr.dream may be cancelled by the Customer except with the Agreement in writing of dr.dream on the terms that the Customer shall indemnify dr.dream in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by dr.dream as a result of cancellation.

Price

The price of the Products and Services shall be the price listed in accepted order current at the date of acceptance of the Customer’s order or such other price as may be agreed in writing by dr.dream and the Customer.

dr.dream reserves the right, by giving notice to the Customer at any time before delivery, to increase the price of the Products to reflect any increase in the cost to dr.dream which is due to any factor beyond the control of dr.dream (such as, without limitation, any foreign exchange fluctuation currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Products which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give dr.dream adequate information or instructions.

Except as otherwise stated under the terms of any accepted order or in any price list of dr.dream, and unless otherwise agreed in writing between the Customer and dr.dream , all prices are inclusive of dr.dream ‘s charges for packaging and transport as specified in the accepted order.

Payment

All payments required to be made pursuant to this Agreement by the Customer shall be made immediately upon placing the order, without any set-off, withholding or deduction except such amount (if any) of tax as that party is required to deduct or withhold by law.

Delivery and Performance

Delivery of the Products shall be made by dr.dream delivering the Products to the place specified in the accepted order.

The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by dr.dream in writing.

If the Customer fails to take delivery of the Products or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Products to be delivered on that date, the Products shall pass to the Customer, delivery shall be deemed to have taken place and the Customer shall pay to dr.dream all costs and expenses including storage and insurance charges arising from such failure.

With effect from the Commencement Date dr.dream shall, in consideration of the amount(s) being paid in accordance with the accepted order will provide the services expressly identified or otherwise agreed under this Agreement.

Non-Delivery of Products and Services

If dr.dream fails to deliver the Products or Services and any of them on the Delivery Date other than for reasons outside dr.dream`s reasonable control or the Customer’s or its carrier’s fault:-if dr.dream delivers the Products at any time thereafter dr.dream shall have no liability in respect of such late delivery; if the Customer gives written notice to dr.dream within 14 business days after the Delivery Date and dr.dream fails to deliver the Products and Services within 14 Business Days after receiving such notice the Customer may cancel the order and dr.dream`s liability shall be limited to the excess (if any) of the cost of the Customer (in the cheapest available market) of similar products to those not delivered over the price of the Products not delivered.

Return Policy

We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund (within 14 days from the date of dispatch).

Please contact our Customer Service team per email hello@drdreamskin.com within 14 days of your original order shipment date, quoting your order number and we will explain how to return your product(s). Please note we can only offer a refund if returned within 30 days from the date of dispatch.

Products must be returned in their original condition and unfortunately we are unable to accept items back that have been opened or used, unless the product is damaged or defective.

Unfortunately, your original delivery cost will not be refunded. Your return request will be processed promptly and are processed within 6 working days of receipt.

Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.

Refunds will only be made against the original credit/debit card or PayPal account used.

Once we receive and inspect your return, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. When you return a product or products, we recommend you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item

No Products may be returned to dr.dream without the prior Agreement in writing of dr.dream. Subject thereto any Products returned which dr.dream is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at dr.dream`s sole discretion dr.dream shall refund or credit to the Customer the price of such defective Products but dr.dream shall have no further liability to the Customer.

dr.dream shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow dr.dream`s instructions (whether oral or in writing), misuse or alteration of the Products without dr.dream`s approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.

Subject as expressly provided in this Agreement, and except where the Products are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

The Customer shall be responsible to ensure that, except to the extent that instructions as to the use or sale of the Products are contained in the packaging or labelling of the Products, any use or sale of the Products by the Customer is in compliance with all applicable statutory provisions and that handling and sale of the Products by the Customer is carried out in accordance with directions given by dr.dream or any competent governmental or regulatory authority. The Customer will indemnify dr.dream against any liability loss or damage which dr.dream might suffer as a result of the Customer’s failure to comply with this condition.

Duties and Taxes

When ordering products from our site for delivery overseas you may be subject to additional duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs.

Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.

Risk of Loss

All items purchased are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.

If you do not receive your order within 20 working days from the date of despatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

Chargebacks

You agree to contact dr.dream prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through dr.dream, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal Information

For the purposes of applicable data protection legislation, the dr.dream will process any personal data you have provided to it in accordance Privacy Policy available on the dr.dream website or on request from dr.dream.

You agree that, if you have provided dr.dream with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to dr.dream and (2) that you have brought to the attention of any such third party the Privacy Notice available on the dr.dream’s website or otherwise provided a copy of it to the third party. You agree to indemnify dr.dream in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall dr.dream, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

dr.dream is not liable for any individual reaction to any particular ingredient. Prior purchasing and using any product from us, remember to carefully read all instructions, labels, ingredient lists, and follow the appropriate directions for use. If you have a specific skin condition, allergy or sensitivity, do not use ingredients that may trigger a reaction.

If you are not sure about your skin being compatible with our ingredients, please consult your healthcare provider or dermatologist prior ordering or using any dr.dream products. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.

dr.dream accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.  Contact your doctor immediately if you suspect that you have a medical problem or emergency. Please follow product’s storage instructions carefully. dr.dream is not liable for any individual reaction caused by a spoiled, destroyed or defective product due to being improperly stored while in customer’s possession. Please consult a healthcare provider if you have any questions about a particular health condition. Do not disregard professional medical advice or delay in seeking it because of any information you have read on this website.

There are sometimes unknown individual risks and circumstances that can arise during use of our products that can influence or reduce results. We are not responsible for your personal actions or choices before, during or after using any of our products. You understand that any use of any product, suggestion, recommendation, information is at your own risk, with no liability on our part. You accept full responsibility for your use, or non-use, of any information provided by us through any means whatsoever. Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you or any other person, may incur from your or their use or non-use of the dr.dream products, or information provided by dr.dream. If you have any concern, please consult a physician or any other medical specialist.

Nothing in these terms and conditions excludes or restricts dr.dream’s liability for death or personal injury resulting from any negligence or fraud on the part of dr.dream.

Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

Indemnification 

You agree to indemnify, defend and hold harmless dr.dream and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

dr.dream accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to Terms of Conditions

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Governing Laws

These terms and the relationship between you and us shall be governed by the laws of Singapore and the Singaporean courts shall have non-exclusive jurisdiction over any dispute.